Directions: Students will watch a Customer Service video and  then answer questi

Directions: Students will watch a Customer Service video and  then answer questions:
Questions:
1) Professionalism – How could Lee have been more helpful to the customer, Karen Tom?
2) Communication – What did the supervisor, Christine, do to calm the customer?
3) Critical Thinking – What might SunTel do company-wide to create a better customer service experience?

Leave a Reply

Your email address will not be published.